If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbours were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact us directly. In almost every case, we will gladly replace the arrangement. To request a replacement, Burke’s Blooms Florist must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all of the information provided relating to refunds and/or replacements.
Burke’s Blooms Florist reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Burke’s Blooms Florist receives an order, we review the entire order and If we determine that fraudulent information is provided we will contact the sender to inform them of the situation to determine if the information was provided in error.
Should any customer place an order through Burke’s Blooms Florist and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
Burke’s Blooms Florist is not responsible for any order where the recipient refuses to accept the item. Burke’s Blooms Florist will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
Burke’s Blooms Florist is not liable for customer errors that result in the ordering of an incorrect product.